Have a question? We have an answer.

Shipping

Do you ship anywhere?

Yes, we do! However, if you are outside the continental U.S., we will contact you with shipping charges, based on the amount we are charged.

What are your shipping charges?

Shipping is FREE for orders over $100. For orders under $100, we charge $9.00 for shipping.

I need a special shipping rate, is that possible?

All our shipping rates are based on ground (regular) shipments. If you need a special shipping rate, call us at (888) 542-2008.

What payment methods do you accept?

We accept all major credit cards and PayPal payment methods. Money orders, personal checks, and cash on delivery (COD) may also be used but require prior approval. If you have any questions about this, call us at (888) 542-2008.

Do you charge sales tax?

If you reside or do business in Maine, you must pay the 5.5% sales tax, unless you have a valid sales tax-exempt number. If you have any questions or want to establish your tax-exempt account, call us at (888) 542-2008.


Returns

Can I return a product?

Absolutely. At Clayton’s, keeping our customers 100% satisfied and happy is our top priority. If you’re not completely satisfied with your purchase, return it and we’ll refund the purchase price.

How do I return a product?

Return the new, unused item in its original packaging within 21 days of delivery. Be sure to call us first to let us know about your return.

What if I received a defective product?

First of all, our apologies. Our quality control is excellent, but on occasion a product with a defect is shipped. If that happens, return the new and unused product in its original packaging within 10 days of delivery. Make sure to call us first to let us know what happened.