Delivery Information

CRAFT-WOOD.COM is an online craft store in Waterville, Maine, that offers first-rate wood products and supplies for art, decorating, and various woodworks. Our company is committed to safeguarding your privacy.

Customer Confidentiality

Here at our company, we respect your privacy. During transactions, our site automatically receives your server log information. These logs from your browser will then record your IP address, cookie information, and the pages you visited. Rest assured that all customer information will remain confidential.

Security Policy
We guarantee that your payment and personal details are safe and protected. To secure all transactions, we use industry-recognized Secure Sockets Layer (SSL) software in encrypting all your data, including your name, address, and credit card number.

Return Policy
If for any reason, you are not completely satisfied with your purchase, we have a 21-day return policy. Contact one of our staff and send back the item to us in its original packaging. Please be informed that all returned items are subject to a 10% restocking fee.  Note that no credit on freight will be given unless the error is ours. Our return policy does not apply to closeouts and specials.

Quality Issue
Defective products must be returned within ten days. Please bear in mind that all returns require prior approval. At our company, keeping our customers 100% satisfied and happy is our top priority. We have friendly agents who are always ready to talk to you and help you out with anything you may need.

Online Payment
Here at, we accept an array of payment methods for your orders. You are welcome to pay your charges via:

• Visa
• American Express 
• Discover

• MasterCard

Freight Rates

Freight charges listed are for continental US shipment and are based on the dollar amounts of your purchase:

Below $100 - $9.00

$100.00 or more - Free Freight

There is also an automatic 5% discount on orders where merchandise is $50 or over.

If you are outside the "lower 48 states", we will contact you with the proper freight for your shipment, based on the actual freight we are charged.

All freight rates are based on ground (regular) shipments.  If you need special shipment rates, call us at 1-888-542-2008

Payments for Approval
Our company requires prior approval for payment options, including money orders, personal checks, and cash on delivery (COD). If there are any inquiries concerning this matter, call our customer service representatives at (888) 542-2008.

Sales Tax
Customers from Maine must pay the 5.5% sales tax unless holding a valid sales tax-exempt number. If you have any questions or want to establish your tax-exempt account, kindly call our customer hotline at (888) 542-2008.

Contact our online craft store in Farmington, Maine, to learn more about our consumer-friendly privacy policy.