CRAFT-WOOD.COM is an online craft store in Maine that offers first-rate wood products and supplies for art, decorating, and various woodworks. Our company is committed to safeguarding your privacy.
Customer Confidentiality
Clayton’s Craft Wood respects your privacy. During transactions, our site automatically receives your server log information. These logs from your browser will then record your IP address, cookie information, and the pages you visited. Rest assured that all customer information will remain confidential. Read our complete privacy policy.
Security Policy
We guarantee that your payment and personal details are safe and protected. To secure all transactions, we use industry-recognized Secure Sockets Layer (SSL) software in encrypting all your data, including your name, address, and credit card number. Read our complete privacy policy.
General Return Policy
If for any reason, you are not completely satisfied with your purchase, return the new, unused item in its original packaging within 21 days of delivery. Be sure to call us first to let us know about your return. For damaged goods, see our damaged goods return policy below.
All returned items are subject to a 10% restocking fee. Our return policy does not apply to closeouts and specials. No credit on shipping will be given, unless the error is ours.
Damaged Goods Return Policy
In the unlikely event that you receive a defective product, it must be returned new and unused within 10 days in its original packaging. Make sure to call us first to let us know what happened.
Online Payment
We accept all major credit cards and PayPal payment methods. Money orders, personal checks, and cash on delivery (COD) may also be used but require prior approval. If you have any questions about this, call us at (888) 542-2008.
Sales Tax
Customers from Maine must pay the 5.5% sales tax unless holding a valid sales tax-exempt number. If you have any questions or want to establish your tax-exempt account, kindly call our customer hotline at (888) 542-2008.